Terms of Use

Pandoroa Terms of Use

Welcome to Pandoroa, the online destination for curated charms that tell your unique story. These Terms of Use (referred to as “Terms”) govern your access to and use of our website (including all content, features, and services available on or through the site). By visiting, browsing, or using our website—whether to shop for charms, create an account, or access information—you agree to comply with these Terms. If you do not agree to these Terms, please do not use our website. For questions or clarifications, contact our team at [email protected].

1. Eligibility to Use the Website

To use our website, you must meet the following criteria:
  • You must be at least 13 years old. If you are under 18, you may use the website only with the supervision and consent of a parent or legal guardian, who will be responsible for your compliance with these Terms.
  • You must have the legal capacity to enter into a binding agreement (e.g., you are not under a legal disability that prevents you from understanding and fulfilling these Terms).
  • You must use the website only for lawful purposes and in accordance with these Terms and any applicable laws or regulations.

2. Account Creation & Management

If you choose to create an account on our website, you agree to the following:
  • Accurate Information: You will provide true, accurate, current, and complete information when creating your account (including your name, email address, and any other details requested). You will update this information promptly if it changes (e.g., if your email address or shipping address updates).
  • Account Security: You are responsible for maintaining the security of your account, including your password. Do not share your account credentials (username, password) with any third party. If you believe your account has been compromised (e.g., unauthorized access), notify us immediately at [email protected] to secure your account.
  • Account Responsibility: You are solely responsible for all activities that occur under your account (e.g., purchases, messages sent through the account). We will not be liable for any losses or damages resulting from your failure to protect your account.
  • Account Termination: We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms (e.g., providing false information, unauthorized use) or if your account is inactive for an extended period (we will notify you via email before termination, where possible).

3. Website Use Rules

When using our website, you agree to refrain from the following:
  • Unlawful or Harmful Activities: Using the website to engage in illegal activities (e.g., fraud, identity theft) or activities that harm, disrupt, or interfere with the website (e.g., introducing malware, spamming, hacking).
  • Misuse of Content: Copying, modifying, distributing, selling, or reproducing any content on the website (including product images, descriptions, logos, and text) without our prior written permission. All content on the website is protected by intellectual property laws (see Section 4 for details).
  • Interfering with Services: Using automated tools (e.g., bots, scrapers) to access, collect, or extract data from the website, or to disrupt the website’s functionality (e.g., overwhelming the site with excessive requests).
  • Misleading Conduct: Impersonating another person or entity (e.g., pretending to be Pandoroa staff, a third-party brand) or providing false information to manipulate purchases, accounts, or communications with us.
  • Violating Others’ Rights: Using the website to infringe on the privacy, intellectual property, or other legal rights of third parties (e.g., sharing others’ personal information without consent).

4. Intellectual Property Rights

All content and materials on our website—including but not limited to charm designs, product images, descriptions, logos, brand names (e.g., “Pandoroa”), text, and software—are the exclusive property of Pandoroa or our licensors. These materials are protected by copyright, trademark, patent, and other intellectual property laws.
  • You may view, download, or print content from the website only for your personal, non-commercial use (e.g., saving a charm’s details to reference later). You may not use this content for commercial purposes (e.g., reselling charm designs, using our logos to promote another business) without our explicit written permission.
  • Trademarks associated with Pandoroa (e.g., our logo, brand name) may not be used in any way that is likely to cause confusion among customers or imply endorsement by Pandoroa, unless authorized by us.
  • If you believe any content on our website infringes on your intellectual property rights, contact us at [email protected] with details of the infringement (e.g., your name, the infringing content, proof of your rights), and we will review and address the issue promptly.

5. Product Information & Availability

We strive to provide accurate and up-to-date information about our charms (including descriptions, prices, images, and availability) on the website. However, we do not guarantee the following:
  • Accuracy of Details: Occasional errors may occur (e.g., a typo in a product description, a slight difference between an image and the actual charm due to lighting). We will correct these errors as soon as we become aware of them. If you receive a charm that differs significantly from its website description, contact us for a resolution (e.g., return, exchange) as outlined in our Return Policy.
  • Product Availability: Charm availability is subject to change without notice. If an item you order is out of stock after you place your order, we will notify you via email and offer a refund or the option to wait for restocking (if applicable).
  • Color & Appearance: Due to differences in device screens (e.g., monitors, phones), the color of a charm shown on the website may vary slightly from the actual product. We make every effort to display colors accurately, but we cannot guarantee a perfect match.

6. Links to Third-Party Websites

Our website may contain links to third-party websites (e.g., payment processors, shipping carriers, or partner brands). These links are provided for your convenience only—we do not control or endorse these third-party sites.
  • We are not responsible for the content, privacy policies, or practices of any third-party website. Accessing these sites is at your own risk. We recommend reviewing the terms of use and privacy policy of any third-party site before using it.

7. Limitation of Liability

To the extent permitted by applicable law:
  • Pandoroa will not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the website (e.g., damages from delayed orders, website downtime, or incorrect product information).
  • Our total liability for any claim related to your use of the website or these Terms will not exceed the total amount you have paid to Pandoroa for purchases made through the website in the 12 months prior to the claim.
  • This limitation of liability does not apply to damages caused by our intentional misconduct, gross negligence, or failure to comply with mandatory laws, or to claims related to personal injury or property damage resulting from defective products.

8. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices, website features, or applicable laws. When we make changes:
  • We will update the “Last Updated” date at the bottom of this page.
  • We will post the revised Terms on the website, replacing the previous version.
  • The updated Terms will take effect immediately upon posting. If the changes are significant, we may also notify you via email (if you have an account with us) to ensure you are aware of the updates.
  • Your continued use of the website after the updated Terms are posted constitutes your acceptance of the new Terms. We recommend reviewing these Terms periodically to stay informed of any changes.

9. Termination

We reserve the right to terminate or suspend your access to the website at any time, without prior notice, if we believe you have violated these Terms, engaged in unlawful activity, or if we determine that your use of the website poses a risk to us or other users.
  • Upon termination, your right to use the website will immediately cease. You will still be responsible for any obligations you incurred prior to termination (e.g., payment for orders placed before termination).

10. Contact Us

If you have questions, concerns, or disputes related to these Terms of Use, please contact us at:
We will respond to your inquiry within 24 business hours and work with you to resolve any issues in a fair and timely manner.