Privacy Policy

Pandoroa Privacy Policy

At Pandoroa, we understand that your personal information is valuable, and we’re committed to keeping it safe. This Privacy Policy explains what personal information we collect from you when you use our website (to shop for charms or interact with our services), how we use that information, how we protect it, and your choices regarding your data. We designed this policy to be clear and straightforward—no confusing jargon. If you have questions, reach out to us at [email protected].

1. What Personal Information We Collect

We only collect personal information that’s necessary to help us process your orders, provide customer service, and make your shopping experience smooth. The types of information we may collect include:
  • Order and Contact Details: When you place an order, we’ll ask for your full name, email address, shipping address, and phone number (optional, but helpful for resolving delivery issues). This helps us send your charms to the right place and keep you updated on your order status.
  • Payment Information: To process your purchase, we’ll need details like your credit card number, debit card information, or payment account details (e.g., if you pay via a third-party service). We don’t store full payment details on our servers—this information is handled by our trusted payment processors, who use secure systems to protect it.
  • Account Information (if you create an account): If you choose to make an account on our website, you’ll set a username and password. We may also save your order history and preferences (like favorite charm styles) to make future shopping faster (e.g., auto-filling your shipping address).
  • Interaction Data: When you browse our website, we may collect non-personal information about how you use the site—like which charm pages you visit, how long you stay on a page, and which links you click. This data is anonymous (it doesn’t identify you personally) and helps us improve our website layout and make our charm collection easier to navigate.

2. How We Use Your Personal Information

We use your personal information only for purposes that benefit you and help us run our service responsibly. Here’s how we may use it:
  • Process and Fulfill Your Orders: We use your name, shipping address, and payment details to confirm your purchase, pack your charms, and send them to you. We also use your email address to send order confirmations, shipping updates, and delivery notifications.
  • Provide Customer Service: If you reach out to us with a question (e.g., about a return, a charm’s materials, or an order delay), we’ll use your order number and contact details to respond to you quickly and resolve your issue.
  • Improve Our Services: We use anonymous interaction data (like which charms are most viewed) to update our website, add popular styles to our collection, and make sure our site works well on different devices. We never use this data to identify you personally.
  • Communicate With You (with your consent): If you opt in (e.g., by checking a box when you place an order), we may send you occasional emails about new charm releases, special offers, or tips for caring for your jewelry. You can unsubscribe from these emails at any time by clicking the “unsubscribe” link at the bottom of the message.

3. How We Protect Your Personal Information

We take steps to keep your personal information secure and prevent unauthorized access, use, or sharing. Here’s what we do:
  • Secure Storage: Any personal information we store (like your name and shipping address) is kept on servers with encryption—a technology that scrambles data so only authorized people can read it. We regularly update these security measures to keep up with best practices.
  • Trusted Partners Only: We share your personal information only with third parties who help us process orders or provide services to you—like our payment processors (who handle your payment details securely) and shipping companies (who need your address to deliver your charms). These partners are required to protect your information and can’t use it for any other purpose.
  • Access Controls: Only a small number of our team members (who need it to process orders or help with customer service) can access your personal information. All team members are trained on how to handle data securely.

4. Your Choices About Your Personal Information

You have control over your personal information, and we want you to feel comfortable using our website. Here are your options:
  • View or Update Your Information: If you have an account, you can log in at any time to view your order history, update your shipping address, or change your password. If you don’t have an account, email us at [email protected] and we can help you access or update your information (we may ask for a little extra verification to make sure it’s really you).
  • Unsubscribe From Marketing Emails: If you no longer want to receive emails about new charms or offers, click the “unsubscribe” link at the bottom of any marketing email we send. You’ll be removed from our marketing list immediately—we won’t send you any more marketing messages unless you opt back in.
  • Request to Delete Your Information: If you’d like us to delete your personal information (e.g., if you don’t plan to shop with us again), email us at [email protected]. We’ll delete your data within a reasonable time, except for information we need to keep for legal or operational reasons (like order records, which we may need to keep to resolve future issues).

5. Changes to This Privacy Policy

We may update this Privacy Policy from time to time—for example, if we add new services or change how we collect information. When we make changes, we’ll update the date at the bottom of this page and post the new policy on our website. We encourage you to check back occasionally to see if there have been any updates, but we’ll also send you a notification via email if the changes are significant (if you’ve provided us with your email address).

6. How to Contact Us

If you have questions about this Privacy Policy, want to update your information, or have concerns about how we’re handling your data, please reach out to us:
We’ll respond to your inquiry as soon as possible (usually within 24 business hours) and work with you to address any issues.
Thank you for trusting Pandoroa with your personal information. We’re committed to protecting it so you can focus on finding the perfect charms for your story.